Data protection document

55h5 Privacy Policy

Your personal information is a trust placed with us. This page clearly explains what data 55h5 collects, why it is collected, how it is used, and what security measures protect it.

Last updated: January 2026 Estimated reading time: about 8 minutes

SSL Encryption

All data on 55h5 is encrypted with 256-bit SSL technology. Your information is beyond the reach of third parties.

Data is never sold

55h5 never sells your personal information to third parties — this is our core commitment.

Your Control

You have the right to view, correct, and delete your personal data. 55h5 respects and upholds those rights.

International Standards

55h5's data protection policy is built in accordance with international standards.

Summary overview

55h5 takes your privacy seriously. We collect your data to provide our services — not to sell it. We only ask for what we actually need, nothing more.

1. Introduction

This Privacy Policy ("Policy") describes how the 55h5 platform and its app collect, use, and protect the personal information of users.

By registering or using 55h5, you agree to this Privacy Policy. If you do not agree with its terms, please refrain from using 55h5.

This policy may be updated from time to time. Members will be notified in advance of any significant changes. We recommend checking this page regularly.

2. What Information We Collect

55h5 collects two types of information — what you provide directly and what is collected automatically.

What you provide directly:

  • Name, date of birth, and contact details (email, phone number).
  • A copy of your national ID card or passport for KYC verification.
  • Payment details (mobile banking number, bank account information).
  • Information provided during a live chat or support session.
  • Information provided in promotional quizzes or surveys.

Automatically Collected Information:

  • Device information (model, operating system, browser).
  • IP address and geographic location (up to city level).
  • Activity logs on the platform (game session times, bet history).
  • Information collected through cookies and similar tracking technologies.
Data minimization policy

55h5 always collects only the minimum information required. We do not ask for data that is not needed to deliver our services.

3. How Your Information Is Used

55h5 uses your information for the following purposes:

Purpose Data used Legal Basis
Account Management Name, email, password Contractual obligations
Identity verification (KYC) ID document, photo Legal Obligation
Payment processing Mobile banking details Contractual obligations
Customer Support Contact details, activity logs Legitimate interest
Fraud prevention IP & Device Information Legal Obligation
Personalized offers Gaming preferences & activity Consent

55h5 does not share your information with third parties for marketing purposes. No promotional material will be sent to you without your consent.

4. Who Your Information Is Shared With

55h5 does not sell your data. However, limited information may be shared in specific circumstances:

  • Payment processor: Minimum financial information required to process transactions.
  • Security provider: Services that support fraud detection and prevention.
  • Legal authorities: Where required by court order or legal obligation.
  • Business partners: Only with your explicit consent.

In each of the above cases, a strict confidentiality agreement is in place. Third parties may not use the information received for any purpose beyond what has been specified.

Our Commitment

55h5 never sells or rents your name, phone number, or email to any advertising company.

5. Cookie Policy

The 55h5 website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Cookie Type Purpose Duration Type
Session Cookie Maintaining login sessions End of Session Required
Preference cookies Remembering language and settings 1 Year Optional
Analytics Cookies User behavior analysis 2 Years Analytics
Security cookies Fraud detection 30 Days Required

You can disable optional cookies by adjusting your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly.

6. Data Protection Measures

55h5 follows the highest industry standards to protect your data. Our security infrastructure includes:

  • TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall protection: A multi-layered firewall system blocks unauthorized access.
  • Regular audits: Regular system audits conducted by independent security experts.
  • Access Controls: Only authorized personnel may access specific data.
  • Two-factor authentication: Additional verification is required for sensitive operations.
  • Data backup: Regular encrypted backups ensure protection against data loss and disasters.

No system on the internet is 100% impenetrable. In the event of a security incident, we will notify affected members as quickly as possible and take all necessary steps.

Your Responsibilities

Keep your password and login credentials confidential. If you notice anything suspicious, contact 55h5 Support immediately.

7. Data Retention Period

55h5 does not retain your data longer than necessary. Our general retention policy is as follows:

  • Account information: Full data is retained for as long as the account remains active.
  • Transaction records: Up to 5 years after account closure, as required by legal obligations.
  • KYC documents: For a defined period as required by the relevant regulatory authority.
  • Customer support conversations: Up to 3 years.
  • Session Log: Up to 1 year.

Once the designated retention period expires, data is securely deleted or anonymized.

8. Your Privacy Rights

As a 55h5 member, you have several rights regarding your own information:

Right to access your data

You have the right to see what information we hold about you.

Right to rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data under certain conditions.

Data portability

The right to receive your data in a machine-readable format.

Right to object to processing

Right to object to the use of your data for specific purposes.

Restriction of processing

Right to restrict processing of your data while an investigation is ongoing.

To exercise any of these rights, please contact our support team. 55h5 typically responds to requests within 30 business days.

9. Minor Protection

55h5 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that information has been collected from a minor, or if a complaint is received from a parent or guardian, we will immediately delete that information and close the associated account.

10. Policy Changes

55h5 reserves the right to update this Privacy Policy at any time. In the event of significant changes:

  • A notification will be sent to the email address registered to the account.
  • A summary of changes will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will reflect any changes.

If you do not agree to the updated policy, please stop using 55h5 and submit a request to close your account.

11. Contact & Complaints

Contact us with any questions, concerns, or requests to exercise your privacy rights.

The 55h5 customer support team is always ready to assist. Privacy-related requests are typically responded to within 48 hours.

Contact address

Privacy requests: [email protected] — Our data protection team will respond to you directly.

Why 55h5Is your information safe at -?

No Data Sales

Your phone number, email, or any other information you provide at 55h5 is never sold to third parties — this is a core policy.

Anonymized Analytics

Personal identifiers are removed during statistical analysis. No analysis directly identifies you as an individual.

Secure servers

55h5 servers are located in data centers operated in compliance with international security standards.

Your Data Is Secure

Play with peace of mind — 55h5 Your Privacy Partner

Enjoy the best gaming experience with your data kept safe. At 55h5, every member's privacy is our top priority.

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